Shipping Policy

Thank you for shopping at Outdoor Horizon! We are committed to providing you with the best shopping experience, including timely and efficient shipping. Below are the details about our shipping process:

1. Processing Time

  • All orders are processed within 2-5 business days after receiving your order confirmation.
  • During busy seasons or promotional events, processing may take a little longer. We’ll notify you if there are any delays.

2. Shipping Times

  • Standard Shipping: Delivery time is typically 7-14 business days, depending on your location.
  • Expedited Shipping: If available, expedited shipping will arrive in 5-7 business days.
  • Please note that delivery times are estimated and may vary depending on external factors like weather, holidays, and customs.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on the size, weight of your order, and delivery address.
  • We offer free shipping on all orders over $[Amount] within [Country].

4. International Shipping

  • We currently offer international shipping to select countries. Shipping fees and delivery times will vary depending on the destination.
  • Please be aware that international orders may be subject to customs fees, taxes, or duties, which are the responsibility of the customer.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email to track your package.
  • You can track your order directly on the carrier’s website using the provided tracking number.

6. Shipping Issues

  • If there is any issue with the shipping, such as damaged goods or missing packages, please contact us within 7 days of receiving your shipment so we can resolve the problem.
  • We are not responsible for packages that are delayed, lost, or damaged in transit, but we’ll do our best to assist you in resolving the issue.

7. Address Accuracy

  • Please ensure that the shipping address you provide is correct. We are not responsible for shipping errors due to incorrect or incomplete address information provided by the customer.
  • If you realize that your address is incorrect after placing an order, please contact us as soon as possible to make any necessary changes before the order is shipped.

8. Order Cancellations

  • Once an order is placed, we cannot cancel or modify the order. Please double-check your order before completing the checkout process.

9. Returns and Exchanges

  • We do not accept returns or exchanges on any products. Please ensure that you review your order carefully before purchasing.

Thank you for choosing Outdoor Horizon for your outdoor adventure needs! We are here to help if you have any questions or concerns about your order. Feel free to contact us at outdoorhorizonstore@gmail.com.